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Do you have any questions for us? The Campster team is ready to assist you! Look through the list of frequently asked questions to find the answer to the one that is bothering you.
If that doesn't work, feel free to contact us.
How can I see the end date of my course?
On the "My courses" page, you can see all the courses you are enrolled in along with their end dates. You can also check it on the course page.
Can I make corrections to the name in my profile?
You can correct your name and other information in Profile Settings at any time. When logging onto the platform, click on the drop-down menu and then Settings link under the Profile subheading.
Doesn’t work...Page is not functioning... and similar problems
If you have problems with some functionality or with a page, first make sure to check your internet connection and try to refresh the page! If that does not help, get in touch with our tech support. Your feedback is important to us so that we can improve the work of the platform for all users. You send us all your technical questions via this link.
What if I cannot play a video or the video is not working properly?
Try to check your speakers/headphones and your internet connection. You should also try to change your internet browser, updating the system/drivers or try changing the quality of the video (see the question below).
How can I increase or decrease the quality of the video of the course you are taking?
In the bottom right corner of the video player, you will see a gear wheel (settings). Click on it and you will see video quality settings. If you have a weaker internet connection, set it to a lower resolution so that you can watch the video, and if you have a good internet connection, set it to the highest resolution. We hope that this advice is helpful and that you will be able to watch as many video clips as possible!
How do I get in touch with the tech support?
You can contact our technical support via this link.
Can I choose the time (hours) of attending the course? Is this some sort of online lecture, and is it necessary to be online during the lecture?
The courses are held online, in our e-classroom, and you can access them from your own (arm)chair at any time (preferably with a nice warm drink!). You follow the course material at your own pace. Throughout the course, you have the support of the course mentor, as well as the entire Campster’s community, for all questions and concerns you have.
Can the course be completed earlier?
Description of each course states the duration of the course. During that time course is available to you. How fast you will finish the course depends on your personal pace meaning you can finish the course earlier than anticipated.
What does the course consist of?
The course consists of text and video lessons, as well as quizzes, assignments and tests with the latest information, practical examples and tips that you can access whenever you want to within the given time frame. Courses also have a glossary, additional resources and notes. In addition, you can ask a question about the course material at any time and it will be answered by a mentor or the Campster community.
Do we get additional materials in the form of books?
The course does not provide additional materials in the form of books since all the materials are available in electronic form.
How can I get the certificate?
When you successfully complete the course in the course review, you will be given the option to download the certificate.
How many hours a day do I have to study?
You can study daily as much as you want to and as much as it suits your needs, because you get a 24h access to the course.
There is a minimum recommended daily studying time for each course and it is on average about 90 to 120 minutes per week, because we would like to make sure that users who work, study or have other obligations manage to finish their courses. You can of course study more or less, depending on your circumstances.